FAQs

FREQUENTLY ASKED QUESTIONS


How do I order your products?
Please refer to "How To Order" page.

What is your payment policy?
Also, please refer to "How To Order" page.

When should I place my order?
Ideally, we'd need a 7 day notice in advance to secure your event date. But please do check with us, we might be able to squeeze you in.
For larger orders (100+ pcs cupcakes / 3-tier or more cakes) please give a 10-14 day notice in advance.

How much are your cakes/cupcakes?
Please refer to "Price List" page.

Do you have a shop?
No, we're sorry we don't have a shop at the moment. 

Do you deliver?
Yes, of course we do. We deliver to JABODETABEK areas.

How much is the delivery fee?
The fee ranges from Rp. 50.000.- to Rp. 85.000.-. 

Can I pick up my order?
Sure, you can. Our kitchen is in Cinere area.

Is there a minimum order?
Generally, no. However, some cupcake flavors do require a minimum order of 12 pcs/flavor. Please check "Flavors" page.

Do you accept a rush order (1 day notice in advance)?
We do if our schedule allows us to do so. Please note that a 20% surcharge applies as a rush order fee.

Do you accept an instant order (same day order)?
Again, we do if our schedule allows us to do so. Please note that a 35% surcharge applies as an instant order fee.

Can I supply my own design ideas?
Sure, you can. Just send us an email with all the details. The more info or details you can give us, the better.

Can I change the design after I finalize my order?
Well, it depends on how far along we are with your order. We might be able to handle minor changes, but most likely not with major changes. 

Do you make special need cakes (nuts, dairy, eggs, gluten free)?
No, sorry we don't. Our kitchen is not nut-free. Therefore we are not liable to any issues relating from any dietary requirements.